• Refunds are issued in Qatari Riyals (QAR) only.
• Wherever possible, refunds are made to the original payment method used for the purchase (e.g., the same card, SADAD, CBQ, or Paylatter account).
• For Cash on Delivery orders, refunds may be issued via bank transfer; you may be asked to provide your bank details.
• Standard delivery charges and any payment gateway/card transaction fees may be deducted from your refund amount where applicable, except in cases where the return is due to MEG.qa's error (e.g., wrong, damaged, or defective item).

• Once your return is received and verified, refunds are typically processed within 7–14 business days.
• Refunds to cards or payment partners (SADAD, CBQ, Paylatter) may take additional time to reflect in your account, depending on your bank or provider's own processing times.
• You will receive a confirmation via email and/or SMS/WhatsApp once your refund has been processed.

A partial refund may apply when:

• A replacement item is priced lower than the originally purchased item.
• Only part of a multi-item order is being returned.
• Delivery or transaction fees are deducted, where applicable, as outlined above.

Refunds will not be issued in the following situations:

• The return does not meet the conditions outlined in our Return Policy (e.g., outside the return window, missing accessories, or signs of misuse).
• The complaint regarding delivery or product quality is later found to be false, exaggerated, or made in bad faith.
• The product is on our non-returnable list and was not received damaged, defective, or incorrect.

If MEG.qa or the relevant seller cancels your order (for example, due to non-availability of stock, a pricing error, or failed verification), any amount already paid will be refunded in full, with no liability to MEG.qa beyond the refund itself.

Our customer care team is happy to update you on the status of your refund at any time.